OUR STORE

VISIT OUR NEW
STORE IN COQUITLAM CENTRE

 

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

While we strive to provide accurate images of our products, slight variations in color, size, or appearance may occur due to lighting, screen settings, or other factors. Rest assured, we are committed to delivering high-quality products that closely match what you see on our website. If you have specific concerns, feel free to contact us before making a purchase.

Where can I view my sales receipt?

To view your sales receipt, check your email inbox for a confirmation message. If you don't see it, be sure to check your junk or spam folder, as it might have been filtered there. If you still can't find it, feel free to contact us, and we'll assist you in retrieving your receipt.

How can I return an item?

To return an item, please follow our return policy guidelines, which can be found on our website. Typically, you will need to contact us within a specific period after receiving your item, and we will guide you through the return process. Make sure to check your email (including junk or spam folders) for any confirmation or instructions related to your return request. If you need further assistance, feel free to reach out to our support team

Will you restock items indicated as “out of stock?”

If an item is indicated as "out of stock," we do make efforts to restock popular products. However, availability may vary depending on supplier schedules. For updates on restocking or to inquire about specific items, we recommend contacting us directly.

How do you ensure the quality of the products you offer?

We guarantee the quality of our products by sourcing them from reputable Canadian suppliers who are renowned for their reliability and are certified by the government. These suppliers meet strict quality standards to ensure the satisfaction of our customers. By working with these qualified vendors, we aim to provide products that are not only high in quality but also easily accessible for our valued customers.

How can i exchange or refund my product?

To exchange or refund a product, please contact our customer support team within the specified return period. We will guide you through the process and provide instructions on how to proceed. Please ensure that the product is in its original condition and packaging. For further details, refer to our return and exchange policy or reach out directly for assistance.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS